Storm Damage Support Resources

Ferntree Gully News is saddened to witness the devastation caused to the Dandenongs and surrounds by the recent storms in June 2021. A huge thank you to our local emergency crews, such as the SES and CFA, for all that you do!

If you are in need of assistance, here is a list of local community resources available.
Knox Council has also announced support services.

If you need assistance

Disaster Assistance

Personal Hardship Assistance Program (PHAP) remains available for people experiencing financial hardship due to a natural disaster.
PHAP is a one-off payment to help meet immediate needs, including emergency food, shelter, clothing, medication and accommodation. Payments are up to $560 per adult and $280 per child (up to a maximum of $1960 per eligible family).

Victorian and Commonwealth Governments announced the Emergency Re-establishment Assistance for Households Affected by the June 2021 Severe Weather Event. Under these payments, eligible recipients will receive a maximum of $42,250 per household to re-establish their homes as quickly as possible. More information here.

Disaster Recovery Funding Arrangements

Disaster Recovery Funding Arrangements (DRFA) provide a range of financial assistance to natural disaster-declared areas. The money can also be used to cover accommodation, cleanup, home repairs, reconnecting services and rebuilding or replacing around the home.

For information on available recovery assistance, visit the VIC Emergency website.

Relief Centres


The Relief Centre will operate out of the Belgrave Community Hub (details here).

It will continue to open based on demand, but for at least 3 days per week from Monday to Wednesdays. The Hall will also act as a drop off point for the following items of need.

Members of the Upwey Men’s Shed will be providing breakfast from 9am and Soupees will also be available to provide hot food.

Further information contact Gerran Wright, President, Upwey Men’s Shed mobile 0419 560 051


Olinda Community House has expanded into a fully functioning relief centre. The house will provide information and support for the community in the following areas:

  • Mental health and wellbeing support
  • Referrals for people needing access to temporary accommodation
  • Social connection
  • Financial aid
  • Insurance support
  • AusNet claims
  • Business support
  • Clean up advice and support

Open seven days a week between 10am-4pm and will be staffed by Council officers and other agencies where available.


Sassafras/Ferny Creek CFA is now a community hub. Any locals who need help or support should get in touch.


Karwarra Garden -Rear of Kalorama Memorial Reserve, 1190-1196 Mount Dandenong Tourist Road, Kalorama is now a well-stocked and efficient relief centre with fresh supplies coming in daily.

Open seven days a week between 10am-4pm and will be staffed by Council officers and other agencies where available.

Fallen Trees

  • Local Roads – Contact your local Council (if you know that a request hasn’t already been made on your road)
  • Main Roads – Contact VicRoads on 13 11 70
  • On Powerlines – Contact AusNet Services on 13 17 99

Help the Hills Dandenong Ranges Taskforce is currently seeking volunteers to assist in clearing the damage.

Power Outages

A Prolonged Power Outage Payment of up to $1,680 per week will be extended to all eligible households without power as at Thursday 17 June. The payment will be administered by Ausnet. Outage Complaints here.

To find out if you’re eligible and apply for the payments contact Ausnet on 1300 360 795.


The CFA has asked that anyone needing a generator should contact them. They are able to supply.


From 8am – 8pm daily, NBN Australia is providing ‘Road Muster Trucks’ to provide internet connectivity, news and device charging at:

  • Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda
  • Sassafras Village Green, Cnr Mountain Hwy and Mt Dandenong Tourist Rd, Sassafras
  • Kalorama CFA Station, 33 Ridge Road, Kalorama

Shower & Power sites

If you need to charge your phone, a number of Shower and Power sites have been set up.

  • Belgrave Community Hub, 1616/1624 Burwood Highway, Belgrave
  • Olinda Recreation Reserve at 71-73 Olinda-Monbulk Road. Residents can use this site to take a hot shower and charge their devices.
  • Lilydale Heights Secondary College, 17-19 Nelson Road, Lilydale
  • Yarra Junction Sporting Pavilion, 2435 Warburton Highway, Yarra Junction
  • Yarra Glen Memorial Hall, 45 Bell St, Yarra Glen (NO shower facilities, charging facilities and triage only)

Please bring your towel and toiletries, and any charging equipment you might need for your devices.


  • Foothills Community Care provides free meals for anyone in the local community who is struggling. You can call them on 8711 8677, or visit their website here.
    Due to the increase in demand for their meals at this time, they are in desperate need of cash donations. They are also accepting donations of pasta, rice, flour, meat, long-life milk, hand sanitiser and disposable gloves. Donate here.
  • Dandenong Ranges Emergency Relief (DRERS) provides free grocery items. 1616-1624 Burwood Highway, Belgrave, Monday to Friday 9.30am-12.30pm Ph 9754 7777. You can also donate here.
  • Soupees – Main St, Upwey, beside Bendigo Bank. Hot soup plus blankets, clothing and etc available. Fridays 3pm-7pm. Ph. 0409 607 610
  • Food is Free Tecoma – Groceries, meals & fresh food available 24/7. Verandah of Tecoma Uniting Church at 1566 Burwood Highway, Tecoma
  • Hope in the Hills Friday Free grocery packs available on Friday mornings at 3 Clifford Grove, Tecoma. During COVID-19 restrictions, bookings are essential to ensure social distancing can be maintained. Ph: 9754 6809

Food Waste Disposal

For spoiled food waste due to power outages, there are bins available at the following locations:

  • Kalorama Football Club, Mt Dandenong Tourist Road, Kalorama
  • Olinda public toilets, 33 Monash Avenue (service road)
  • Rear of the Healesville Community Link, River Street Healesville
  • Monbulk Recreation Reserve, Moores Road, Monbulk
  • Belgrave Recreation Reserve

Injured Native Wildlife

Contact DELWP (Department of Land, Water and Planning) on 136 186.

If you feel distressed

Mental health is just as important as our physical health. Support is available and there’s always someone to talk to.

Temporary workspaces

Burrinja is offering free access to its coworking space and large foyer space if you’re in need of a place to set up and work. Facilities include WiFi, shared work desks, charging stations and coffee.

For more information, contact Burrinja on (03) 9754 8723 or visit their website.

We will continue to keep this page regularly updated with current information. Stay safe.

This entry was posted in Community, News, Safety and tagged , , , . Bookmark the permalink.